Frequently Asked Questions

क्रिकेट गाइड holds a valid gambling licence issued by the Curaçao eGaming Authority, which is publicly listed on their website. The platform also complies with anti‑money laundering (AML) norms and requires all users to complete KYC verification. Regular third‑party audits are conducted to ensure fair play and transparency.

You can deposit using UPI, Paytm, PhonePe, direct bank transfer, Visa/Mastercard, and popular e‑wallets. For withdrawals, the site supports the same methods plus crypto (BTC, ETH, USDT). Processing time for e‑wallets is typically a few minutes to 24 hours, while bank transfers take 1‑3 business days.

Odds are set by our trading team after analysing team form, head‑to‑head records, pitch conditions, weather forecasts and market demand. Live odds are updated in real time as the match progresses, reflecting in‑game events such as wickets, overs bowled and strategic time‑outs. The platform uses a balanced‑book model to keep odds competitive while maintaining a small margin.

The welcome bonus includes a 10× wagering requirement on the bonus amount only. You must complete the playthrough before any winnings derived from the bonus can be withdrawn. If you attempt a withdrawal before meeting the condition, the bonus and any associated winnings will be forfeited. You have 30 days from activation to meet the requirement.

First, locate the bet ID in the ‘My Bets’ section and take a screenshot of the bet slip. Then contact क्रिकेट गाइड’s support via live chat or email ([email protected]) within 48 hours of settlement, providing the bet ID, match details and a brief explanation. The support team will review the bet settlement log and revert with a correction or explanation.

क्रिकेट गाइड offers a suite of responsible‑gambling tools, including deposit limits, loss limits, session‑time alerts, self‑exclusion options and easy access to professional help lines. You can set or modify these limits from the ‘Account Settings’ page at any time without contacting support. The platform also displays a reality‑check reminder every 60 minutes during live betting. If you need further assistance, 24/7 customer care can guide you to counseling services.